Shipping Problems

Shipping Problems

My shipping order has not arrived yet. What can I do?

We are shipping with SWISS POST. To track your order you need a way bill number tracking number).

If you already have a tracking number you can check the status of your shipment in the following application:

SWISS POST Track and Trace

If you don't have a tracking number you can contact us by the tracking number request form.

Tracking number request
Goods that were sent to me arrived broken. What do I need to do?

Please do not return merchandise before consulting us.

Report the damage within 14 days of receipt with the defect report form.

Is insurance included in case there is any damage while in transit?

Yes, all our parcels are insured against breakage and loss and after shipment you will receive a tracking number to track your parcel.

If a problem occurs, report it within 14 days of receipt with the defect report form.