Frequently asked questions (FAQ)

Below you find a list of questions that arise regularly. Should your problem remain unsolved, feel free to contact us. We are happy to assist you.

General Questions

Please, let us know how we can improve the website by using the website feedback form.

Please check out our job page to learn more. There you also find an application form.

Defective Products Questions

Check out our lists of international service stations for watches and for cuckoo clocks. You find information on where to find the next Service Center, product warranty and contact information for each brand.

Please do not return merchandise before consulting us.

Report the damage within 14 days of receipt with the defect report form.

Shipping Problems

We are shipping with SWISS POST. To track your order you need a way bill number tracking number).

If you already have a tracking number you can check the status of your shipment in the following application:

SWISS POST Track and Trace

If you don't have a tracking number you can contact us by the tracking number request form.

Please do not return merchandise before consulting us.

Report the damage within 14 days of receipt with the defect report form.

Yes, all our parcels are insured against breakage and loss and after shipment you will receive a tracking number to track your parcel.

If a problem occurs, report it within 14 days of receipt with the defect report form.

Cuckoo Clocks